Privacy Policy

How we protect and handle your personal information at Covered Bridge Motor Werks

Last updated: November 10, 2024

1. Information We Collect

We collect information you provide directly to us, such as when you:

Schedule an appointment or request service
Contact us via phone, email, or our contact form
Sign up for our newsletter or marketing communications
Provide vehicle information for diagnostic services
Make a payment or engage in other business transactions

The information we collect may include:

Name, address, and contact information (phone, email)
Vehicle information (make, model, year, VIN, license plate)
Payment and billing information
Service history and diagnostic data

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our diagnostic services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities in connection with our services
Comply with legal obligations and protect our rights and safety

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers
Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred
Consent: We may share information with your consent or at your direction

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission using SSL encryption
Access controls and authentication measures
Regular security assessments and updates
Limited access to personal information on a need-to-know basis

5. Your Rights and Choices

You have the right to:

Access and review the personal information we have about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications at any time
Contact us with any questions about this privacy policy

To exercise these rights, please contact us at finneganrowland@coveredbmotors.com or call (603) 447-1939.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These may include:

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to provide relevant advertisements

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and diagnostic data may be retained for extended periods to maintain service history and comply with industry standards.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Covered Bridge Motor Werks

1 E Side Rd, Conway, NH, 03818-6063

Phone: (603) 447-1939

Email: finneganrowland@coveredbmotors.com

Questions About Our Privacy Policy?

We're here to help clarify any concerns about how we handle your personal information.